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Client Communication: Saying Thanks!
Post on November 22nd, 2022

This time of year we often hear about gratitude. It’s not just a seasonal concept!  There are very real benefits to practicing gratitude all year long as noted in the article The Importance of Gratitude.  Although a thank you note might not seem effective, it can have significant positive benefits.

Gratitude can have professional benefits as well, particularly when it is demonstrated through actions. Lawyers show gratitude for a client’s business by taking the time to understand the client’s needs, being diligent in their representation and keeping the client informed with regular status updates. These actions will show the client that the lawyer values the relationship, which will improve client satisfaction and client retention.  The lawyer’s diligence and communication will also lower the risk of an error that could lead to a malpractice claim.

All of us at OBLIC wish you a Happy Thanksgiving filled with gratitude!  As always, please do not hesitate to contact us if you have questions.  We’re here to help!

Gretchen K. Mote, Esq.
Director of Loss Prevention
Ohio Bar Liability Insurance Co.
Direct:  614 572 0620
[email protected]
Monica Waller, Esq.
Senior Loss Prevention Counsel
Ohio Bar Liability Insurance Co.
Direct:  614 859 2978
[email protected]


See also:

OBLIC Alert February 11, 2022

OBLICAlert September 8, 2022

OBLICAlert August 25, 2021