MALPRACTICE ALERT! FALL 2024

A quarterly periodical offering numerous loss prevention and practice management tips, along with updates on rules, laws and procedures.

We’re pleased to send you this edition of our quarterly Malpractice Alert!

 

OBLIC takes pride in delivering superb customer service in all things, with its loss prevention services clearly leading the industry. In addition to weekly posts on topics of value to your firm, we produce a quarterly Malpractice Alert with helpful content.

 

Gretchen K. Mote, Esq.
Director of Loss Prevention
Ohio Bar Liability Insurance Co.
Direct:  614.572.0620
Email: [email protected]
Merisa K. Bowers, Esq.
Loss Prevention Counsel
Ohio Bar Liability Insurance Co.
Direct:  614.859.2978
Email: [email protected]

 

This information is made available solely for loss prevention purposes, which may include claim prevention techniques designed to minimize the likelihood of incurring a claim for legal malpractice. This information does not establish, report, or create the standard of care for attorneys. The material is not a complete analysis of the topic and should not be construed as providing legal advice. Please conduct your own appropriate legal research in this area. If you have questions about this email’s content and are an OBLIC policyholder, please contact us using the information above.

 

This Fall Edition of our Malpractice Alert features the following timely information to assist you in your daily law practice:

Understanding Your OBLIC Coverage: myOBLIC Portal

myOBLIC is a customer portal that offers policyholders confidential, secure access to simplified and streamlined application, quote, billing, and payment processes.

 

myOBLIC allows policyholders to view invoices, payment history, and current policy documents easily and conveniently.

 

myOBLIC allows policyholders to request changes to a policy – any time and from any location.

After logging in, select the orange button, “Request Changes to Your Policy.”

From that menu, you can update your firm’s name or address, request to add or remove an attorney from the policy, and even request a policy limit or deductible change.

 

myOBLIC allows policyholders to report a claim securely and conveniently.

After logging in, select the orange button “Report a Claim” to provide information directly to the OBLIC Claims attorneys regarding a situation, error, or suit.

 

myOBLIC is intended to augment service to policyholders. Our dedicated team of professionals located in central Ohio remain available to provide personal assistance to Ohio’s law firms.

Benefit Spotlight: Ethics Premium Discount

Professional conduct CLEs provide an opportunity for attorneys to examine guiding principles and values of the practice of law. Beyond the ethics of engaging with clients, opposing counsel, and the courts, professional conduct CLEs share real-world, practical tips. Attorneys who prioritize professionalism in their practices demonstrate their commitment to integrity, intellectual honesty, independence and civility. See The Supreme Court of Ohio Commission on Professionalism’s Professionalism CLE Guidelines.

 

To encourage professionalism and subject matter expertise, OBLIC continues to offer a PREMIUM CREDIT for an OBLIC insured attorney or new applicant who:

  • Obtains a total of five (5) credit hours of continuing legal education in professional conduct (ethics, professionalism or substance abuse or any combination thereof) within the twenty-four months immediately preceding his/her policy effective date; or
  • Is recognized as a “Certified Specialist.”

 

This premium credit is:

  • 15% against an insured attorney’s base insurance premium, and
  • Capped per attorney in private practice at $300 for full-time policies or $125 for part-time policies.

 

Contact your OBLIC Underwriter if you have any questions about this premium credit.

 

As the only professional liability insurance provider devoted to protecting Ohio’s lawyers and law firms, OBLIC is proud to align our business practices with supporting proficient and skilled practitioners.

Quarterly Practice Tip: Gold Medal Client Communication

Over the last two months, we’ve watched as Olympic and Paralympic athletes in Paris push themselves to achieve greatness. Attorneys can aim for a stand-out performance, too, with gold standard communication with our clients. Great communication isn’t just about being clear—it’s about building trust, showing empathy, and empowering clients every step of the way. Here are some key components to help you bring home the gold in client interactions:

 

1. Clear and Concise Language: Just as Olympic athletes need to be precise in their movements, lawyers must be precise with their words. Avoid legal jargon and colloquialisms and be straightforward to ensure clients understand their situation and options fully.

 

2. Timeliness and Promptness: In the Olympics, every second counts. Similarly, prompt communication shows clients that their concerns are your priority. Timely updates and responses build trust and demonstrate that you are actively engaged in their matter.

 

3. Demonstrate Caring: Olympians not only compete but also show great sportsperson ship and understanding of their competitors. Lawyers should practice the same empathy with clients, showing understanding and sensitivity to their unique situations. This builds rapport and reassures clients that their interests are genuinely cared for.

 

4. Share the Plan and Encourage Collaboration: Just as coaches collaborate with athletes to strategize, lawyers should communicate their strategies clearly and allow room for client input. When clients understand the strategy and feel involved in the decision-making process, they have a sense of agency and control over their outcomes.

 

5. Consistency and Reliability: Olympic athletes rely on consistent training and preparation to perform at their best. Similarly, consistently reliable communication builds a foundation of trust. Setting expectations early and meeting them consistently is key to maintaining a strong attorney-client relationship.

 

6. Proactive and Prepared: Like a coach who prepares an athlete for challenges and unexpected scenarios, lawyers should guide clients through potential outcomes and set realistic expectations. Being transparent about both the strengths and challenges of a case ensures prevents clients from being caught off guard due to an adverse ruling, a problem with discovery, or a challenging deposition.

 

By incorporating these elements, lawyers can achieve “gold medal” client communication, leading to stronger relationships, increased client satisfaction, and ultimately, more successful outcomes.

Updates: Generative AI Ethics Opinion and Rules

New Advisory Opinion: ABA 512

On July 29, the American Bar Association Standing Committee on Ethics and Professional Responsibility released Formal Opinion 512: Generative Artificial Intelligence Tools. In issuing non-binding advisory guidance on attorneys’ use of generative artificial intelligence in practice, The ABA joins various state-level bar associations including California, Florida, New York, Minnesota, and the District of Columbia.

 

Discussing a broad range of Rules of Professional Conduct that apply to use of the emerging technology, the Formal Opinion identifies concerns with confidentiality and accuracy with using generative AI tools that are not tailored to use by legal professionals. It also suggests that attorneys should seek informed consent from clients when using client information in generative AI applications, and guides attorneys with managerial authority to establish use policies and training for staff and associates.

 

OBLIC offers a sample Model Generative AI Use Policy that insured firms may wish to review. Contact Loss Prevention to request the model policy or to discuss professional conduct implications of generative AI use.

 

Various Ohio Courts Issue Rules on Use of AI

Ohio judges have issued standing orders and Ohio courts have adopted local rules addressing the use of Generative AI by lawyers in documents and evidence submitted to the courts. There are generally two types of promulgated rules:

 

1) the requirement of a certification by the submitting attorney that if the filing, or any part thereof, was created by a generative AI tool, that it has been independently fact-checked and verified by the submitting attorney (see, e.g. Hamilton County Common Pleas Local Rules, Medina County Probate & Juvenile Court Local Rules); OR

 

2) a prohibition on the use of generative AI tools in the creation of any filing submitted to the court (see, e.g., Judge Boyko Standing Order, N.D. of Ohio (with exceptions), proposed Summit County Domestic Relations Court Local Rule).

 

Relevant to these adopted and proposed court rules and orders, the District of Columbia Bar Association adopted Ethics Opinion 388 in April 2024. Ethics Opinion 388 identifies Rule of Professional Conduct 3.4: Fairness to Opposing Party and Counsel as relevant to adherence to rules of a tribunal. Ohio Rule of Professional Conduct 3.4(c) prohibits an attorney to “knowingly disobey an obligation under the rules of a tribunal, except for an open refusal based on a good faith assertion that no valid obligation exists.”

 

It is incumbent upon practitioners to regularly review local rules and standing orders for the courts in which they practice, and to stay up to date on new or proposed rules. When there are rules or orders restricting use, it’s fair play to follow those rules to respect the court and colleagues.

 

New ABA Advisory Opinion 513

The ABA Standing Committee of Ethics and Professional Responsibility recently issued Formal Opinion 513 Duty to Inquire Into and Assess the Facts and Circumstances of Each Representation. The ABA amended Model Rule 1.16 (a) in 2023 to avoid lawyers’ “unwitting involvement in or failure to heed “red flags” that a client sought to use the lawyer’s services for money laundering and financing terrorist activities.

 

Model Rule 1.16(a) now explicitly requires that a lawyer inquire into and assess the facts and circumstances of each representation to determine whether the lawyer may accept or continue the representation and must withdraw if the client or prospective client seeks to use or persists in using the lawyer’s services to commit a crime or further a crime or fraud. Opinion 513 provides additional guidance on these duties.

 

The Opinion discusses what it means to “inquire into and assess the facts and circumstances.”

It notes that Comment [2} of the Rule adopts a risk-based approach that incorporates concepts of reasonableness and proportionality and identifies five non-exclusive factors to consider when assessing the risk of accepting or continuing a representation.

 

Further, the Opinion notes when the lawyer’s initial inquiry leaves the lawyer with unresolved questions of fact about whether the current or prospective client seeks to use or persists in using the lawyer’s services to commit or further a crime or fraud, the lawyer must make additional efforts to resolve those questions through further reasonable inquiry proportionate to the risks, so that the lawyer can reduce the risk of counseling or assisting a crime or fraud.

 

The Ohio Rules of Professional Conduct do not include these amendments to Rule 1.16. However, Prof. Cond. R. 1.2(d)(1) addresses that the lawyer not counsel a client to engage or assist a client in conduct the lawyer knows is illegal or fraudulent and Prof. Cond. R. 1.16(d)(2) provides that a lawyer may withdraw if a client persists in a course of action involving the lawyers services that the lawyer reasonably believes is illegal or fraudulent.   

 

Proposed Amendments to Rules of Practice and Procedure

The comment period is open until October 21, 2024 to submit comments on proposed amendments to rules addressing victim’s rights under “Marsy’s Law.” The proposals would change:

 

  • Rules of Appellate Procedure to require reasonable notice to be given to the victim before the court determines a motion for bail and suspension of execution of sentence and add a section on interlocutory appeals.
  • Rules of Civil Procedure to add an additional requirement that a petitioner’s contact information be kept confidential
  • Ohio Rules of Criminal Procedure with ten amendments regarding victim’s rights to notice and to be heard.
  • Ohio Rules of Evidence to reflect the Marsy’s Law definition of victim.
  • Ohio Rules of Juvenile Procedure to align with Marsy’s Law.

 

Comments may be submitted in writing before October 21, 2024 to:

 

September Coyne
Legislative Counsel
Supreme Court of Ohio
65 S. Front St., 7th Floor
Columbus, OH 43215
or
[email protected]

Administrative Tasks to Tackle

As we look at winding down another year, let’s look at some “clean sweep” tasks.

 

October

Tackle the “scary” task of cleaning up your office. You can start with your desk, move on to the credenza, and finish with file drawers. Why bother with this? Not having a functional workspace can impact productivity!

 

November

Get a jump on holiday greetings! Make a list of persons you want to thank for their involvement over the past year and send them your good wishes. This can be formal paper or electronic “cards” from the firm or informal emails just letting clients, vendors, colleagues and friends know that they are important. Consider a “thanks” greeting on your website as well.

 

December

Do a comparative analysis of year-end 2024 with previous year(s). This can include evaluation of goals set for 2024 and progress toward achievement and how that fits with your long-range plan and strategic plan. You can do this on a professional and/or personal level. No goals or long-range plans? Think about establishing goals for the new year!